In house user support (pharmacy on-call/IT support)

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    Tam Latif
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    Hi

    We are in the middle of the procurement stage of an EPMA system here at SSSFT (South Staffordshire & Shropshire NHS Foundation Trust) and I need some advice about what other Trust’s embarking on the EPMA journey have done with regard to support their clinical colleagues of different disciplines in the rollout stage of EPMA.
    Have you had both on-call teams (based in pharmacy) to answer any questions on the ‘how do I do this’ type of query at any time of the day with support from IM&T, or just one or the other? I am quite optimistic that the easier to use and train people with the system, the less problems should be encountered, but I am being given quite a pessimistic outlook from IM&T who obviously have the most experience with managing problem calls when rolling out new systems (e.g. our PMR system).

    Tam
    EPMA Pharmacist, SSSFT

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